Frequently Asked Questions

Average delivery times are 6-14 business days from the day your order is confirmed. All orders will be shipped in 24 hours from our own warehouse in California or The Netherlands.

In order to bring you some of the lowest prices available for the best quality; we work directly with many artisans and organic essential oil farms around the world. This means, occasionally, if you order multiple products from us, they may come in separate packages at different times within the delivery period.

Because we only want to deliver the best quality of our products and to keep everything at its best for you, oils that are going to be shipped outside the US will be shipped separately from the main order. Due to strict restrictions when shipping liquid products internationally, they cannot use the same shipping method as the non-oil based products. This means, they tend to show up a little later. All oil products will be packed securely as all other products.

We accept returns for up to 30 days. Send us a message to support@happyhaves.com if you'd like to set up a return with us, and we will send you the return form. Make sure you include your name/email used in the order or the order number, so we can If there was a mistake made on our end (wrong colour, wrong model, etc...) or the product is malfunctioning, we will correct this at no extra cost to you. 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. We cannot accept returns on opened/used oil packages or items which are broken or used.

Please let us know your prefered payment method that you would like to receive the refund on. If you've received the refund notification from us, please be aware that non-PayPal orders may take 5 business days before your bank processes the refund on your end.

All you need is inside our Happyhaves Moon Box to completely relax:

• Happyhaves Full Moon®
• Happyhaves wooden stand
• Cotton swab stick to extend smell
• Charging cable
• Instruction manual + aromatherapy guide
• A special gift for new customers

Yes! This is our 2.0 version of the Happyhaves Full Moon which took us almost a year to make it run cordless. You can simply just tap the light or diffuser button on top of the Happyhaves Full Moon to activate these functions. You can use the lamp and diffuser function at the same time or use it separately. Whatever you like. You can fully charge it in 2 hours. No worries, it's very easy to use!

Yes we produce our own organically farmed essential oils in the South of the Provence, France.

Happyhaves™ products are exclusively available through this online store. That's how we can guarantee the best price - and cut out unnecessary margins.

We offer a 1-year limited warranty for all our products. Returns are accepted within 30 days after you receive your order. We offer FREE shipping above a certain amount, with tracking numbers from FedEx or UPS. Starting from May 2022 we will open our first store in Australia.

Usually we ship all our Happyhaves products in 24 hours from our warehouse in San Bernardino (California, US).

Yes. Our oils are 100% pure with absolutely no fillers, diluting oils, synthetic fragrances, or unnatural components of any kind.

Therapeutic grade is not an industry standard—it's a trademarked term used to describe certain companies’ products. We prefer to speak about the quality of our products without buzzwords or marketing slogans.

Our oils are 100% pure with absolutely no fillers, diluting oils, synthetic fragrances, or unnatural components of any kind.

We source our essential oils from over 20 different countries. Some countries have organic certification systems in place, while others have more complex systems. Regardless, all Happyhaves essential oils are non-GMO, pesticide-free, and never tested on animals.